General Information
Find answers to commonly asked questions about our products and services.
What is B2B Support?
B2B Support is a systems-based, automation-driven service provider headquartered in Verwood, UK. We’re dedicated to empowering small businesses worldwide through comprehensive solutions that encompass automation, web development, and ongoing support—all designed to streamline business processes and enhance online presence.
Which markets do you serve?
While we operate globally, our primary markets include the United Kingdom, Europe, the United States, Australia, and Brazil. We provide localised services tailored to each market’s unique needs, ensuring businesses receive support that’s relevant to their specific regional requirements.
What services do you offer?
Our core services include:
Business process automation
Web development and design
Ongoing technical support and maintenance
Client portal creation
E-commerce solutions
File management and secure data handling
Remote assistance for technical setups
Services & Solutions
Do you utilise AI and the latest tools in your website development process?
Absolutely. At B2B Support, we integrate cutting-edge AI technologies to enhance and streamline our website development services. By leveraging AI-driven tools, we can automate repetitive tasks, generate code efficiently, and optimise user experiences, allowing us to focus more on creative and strategic aspects of development.
Our AI tools assist in various stages of the development process, including:
Design Automation: AI helps in creating design elements and layouts that align with your brand identity.
Content Generation: We use AI to draft and refine website content, ensuring it’s engaging and SEO-friendly.
Performance Optimisation: AI analyses user interactions to suggest improvements for better user engagement and conversion rates.
While AI significantly enhances our efficiency and output quality, we understand that each business has unique needs. For a more personalised and bespoke website solution, please contact us directly to discuss your specific requirements.
How does your automation service work?
At B2B Support, we specialise in implementing intelligent automation solutions designed to enhance customer engagement and optimize administrative workflows.
For Customer Engagement:
Instant Messaging: We automate communications through platforms like WhatsApp and SMS, enabling timely responses to customer enquiries, order confirmations, and appointment reminders.
Personalised Notifications: Our system sends tailored messages based on customer behaviour, such as follow-ups on abandoned carts or feedback requests after a purchase.
Scheduled Campaigns: We set up automated marketing campaigns that reach customers at optimal times, increasing the effectiveness of your outreach efforts.
For Administrative Efficiency:
Task Automation: Routine tasks like data entry, report generation, and inventory updates are automated to reduce manual workload and minimize errors.
Real-Time Alerts: Administrators receive instant notifications about critical events, such as low stock levels or system anomalies, allowing for prompt action.
Integrated Systems: Our automation seamlessly connects various business tools, ensuring that information flows efficiently between departments and systems.
By leveraging these automation strategies, B2B Support helps businesses provide a responsive customer experience while streamlining internal operations.
Do you offer booking systems and e-commerce solutions?
Absolutely. We integrate different platforms to facilitate online transactions, supporting multiple currencies and payment gateways.
How do you manage client files and sensitive information?
We offer professional and secure file management through different platforms, ensuring organised storage and controlled access. For sensitive information like passwords, we recommend using secure password managers and encrypted communication channels.
Communication & Contact
How can I contact B2B Support?
You can reach us through our chatbot on the website, the client portal, or by scheduling a consultation. We prioritise communication through these channels to ensure prompt and organised responses.
Can I schedule a consultation?
Yes, consultations can be scheduled through our client portal, allowing you to choose a convenient time for a meeting with our team. If this is your first time contacting us, you can get your free website or online business consultation here.
How does B2B Support collaborate with clients on website management and updates?
At B2B Support, we prioritise empowering our clients through a collaborative approach. We provide comprehensive, evolving documentation tailored to each project, enabling small businesses to manage their websites independently if they choose.
Our websites are built using intuitive tools designed for ease of use, allowing clients to:
Update content and images
Add or modify products and services
Manage booking systems
Implement basic design changes
This flexibility ensures that clients have control over their online presence without being reliant on external support for routine updates.
However, we understand that time constraints or specific technical needs may arise. In such cases, our team is readily available to assist. We offer affordable and competitive support services, ensuring that any additional help you require is both accessible and cost-effective.
Our goal is to foster a partnership where your business can thrive online, whether you choose to manage your website independently or with our support.
Still have a question?
If you have further questions or need assistance, please don’t hesitate to contact us through our chatbot or client portal. For an Online Project or Website Consultation, click here. We’re here to support your business every step of the way.